Refund policy
Returns Window
You may return any item within 14 days of delivery. Requests received after this period cannot be accepted.
Eligibility
To qualify for a return, items must be:
- Unworn, unaltered, and in original packaging with original barcode sticker
- Free from new stains, odors, or post-delivery damage
- Accompanied by your order number
- Log into your account using the button above and the email you used to place the order within 14 days of delivery
- Select your order number and choose the item(s) to return
- Once approved, you will receive our return address and shipping instructions
- Ship the package back within 5 days of receiving approval
Return Shipping Costs
Customers are responsible for return postage. We strongly recommend using a tracked service, as we cannot be held responsible for items lost or damaged in transit back to us.
Refunds
Once received and inspected, refunds are processed within 2ā3 business days back to your original payment method. Original shipping charges are included.
Order Cancellations
Made a mistake? You can request a cancellation within 15 minutes of placing your order directly through your account portal.
Damaged Or Incorrect Items
Received a damaged or wrong item? Please initiate a request through your account portal within 48 hours of delivery accompanied by photos, and a member of our team will quickly assist with a replacement or reimbursement.
Note: We do not offer direct exchanges. If you need a different tie, please initiate a return and place a new order.